FAQs

Please ask the person who bought you the gift for you to organise a return and to contact us with details of the order. We may be able to find your order in our system but we need more details from you in order to process this. If we cannot find the order number based on the information you provide we cannot process the return with no proof of purchase.

*Please note that we do not accept returns from anyone other than the buyer of the item(s).

Also see ‘Can I return a personalised product?’

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.[/toggle][toggle title=”How do I return something?” open=”no”]Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

*Please note that we do not accept returns from anyone other than the buyer of the item(s) so if someone bought you a gift then you will need to ask them to get in touch with us. (Also see ‘I received a gift but my friend does not have the receipt or order number.’)

If you decide that you want to return any item(s) (Excluding Personalised Products) you must advise us that you wish to cancel the item(s) within 7 working days of receiving your order and return your order within 14 days of receipt. We will refund you for any returned item(s) (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will issue your refund. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.[/toggle][toggle title=”Can I cancel my order after I’ve placed it?” open=”no”]You can cancel your order as long as it has not been dispatched. If it has been dispatched you will need to return it to us so that we can refund your purchase. Please refer to the Returns Page above for more information.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

*Please note that we do not accept returns from anyone other than the buyer of the item(s) so if someone bought you a gift then you will need to ask them to get in touch with us. (Also see ‘I received a gift but my friend does not have the receipt or order number.’)

If you decide that you want to return any item(s) (Excluding Personalised Products) you must advise us that you wish to cancel the item(s) within 7 working days of receiving your order and return your order within 14 days of receipt. We will refund you for any returned item(s) (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will issue your refund. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.[/toggle][toggle title=”Can I cancel my order after I’ve placed it?” open=”no”]You can cancel your order as long as it has not been dispatched. If it has been dispatched you will need to return it to us so that we can refund your purchase. Please refer to the Returns Page above for more information.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

You can cancel your order as long as it has not been dispatched. If it has been dispatched you will need to return it to us so that we can refund your purchase. Please refer to the Returns Page above for more information.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

If you have placed an order and have decided you want to amend it, contact us straight away quoting your order reference number and what you would like to amend on your order.

If you order has been processed or dispatched, you will need to wait for it to arrive and return any items that you have changed your mind about. Please refer to the returns tab for more information.

Personalised Products Returns Policy:

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be amended if we have already processed your order. Please contact us to check if we have started your personalised order quoting your order reference number.

If you have placed an order for a personalised product and have misspelt something and want to amend this and your order is being processed it cannot be amended or returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

Please note that international orders may be subject to additional customs charges and taxes, applied by the destination country’s customs office. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied or collected by Mantra + Moon. For more information on import taxes, please contact your local customs office directly.

As long as the voucher code on the voucher you have been sent has never been used we will be able to refund it. Please contact us within 14 days and advise us of the voucher code and we check the code has not been used and then process your refund.

If you received the voucher and it has been more than 14 days since it arrived we cannot issue a refund.

If you purchased something on a gift voucher and wish to return it please ensure that you have kept your gift voucher advise us of the code when contacting us to tell us that you wish to return your item(s).

*Please note that we do not accept returns from anyone other than the buyer of the item(s) so if someone bought you a gift using a voucher then you will need to ask them to get in touch with us. (Also see ‘I received a gift but my friend does not have the receipt or order number.’)

If you wish to return any of our garments or accessories they must be returned to us in the original unbroken packaging, clean, unworn and unwashed and with all the original tags and labels attached.

We will reissue your gift voucher you for any returned item(s) (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will reissue your gift voucher. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

If you order has not arrived within the specified time for your delivery method please check the tracking number provided in the email when your order was dispatched and also do get in touch to let us know that you are still waiting for it then we can also keep tabs on it.

Mantra + Moon are not liable for the late receipt of products or gifts.

We offer electronic Gift Vouchers that can be printed out at home so that you can make your gift giving extra special.

This Returns Policy applies to product(s) posted to and returned from an address in the United Kingdom only.

*Please note that we do not accept returns from anyone other than the buyer of the item(s) so if someone bought you a gift then you will need to ask them to get in touch with us. (Also see ‘I received a gift but my friend does not have the receipt or order number.’)

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns/refund policy excluding the original delivery charges and any return shipping costs. Please refer to the ‘Personalised Products Returns Policy’ below for further information products that have been personalised specifically for you.

If you decide that you want to return any item(s) (Excluding Personalised Products) you must advise us that you wish to cancel the item(s) within 7 working days of receiving your order and return your order within 14 days of receipt. We will refund you for any returned items (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will issue your refund. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If you wish to return any of our garments or accessories they must be returned to us in the original unbroken packaging, clean, unworn and unwashed and with all the original tags and labels attached.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

Once we have confirmed receipt of the item(s) and we are happy with the condition we will process the return and contact you. The refund will typically take 5 working days after we have confirmed that your return has been processed, dependent on the payment method issued. If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.[/toggle][toggle title=”What is your International returns policy?” open=”no”]This Returns Policy applies to product(s) posted to and returned from an address in the United Kingdom only.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns/refund policy excluding the original delivery charges and any return shipping costs. Please refer to the ‘Personalised Products Returns Policy’ below for further information products that have been personalised specifically for you.

If you decide that you want to return any item(s) (Excluding Personalised Products) you must advise us that you wish to cancel the item(s) within 7 working days of receiving your order and return your order within 14 days of receipt. We will refund you for any returned items (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will issue your refund. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If you wish to return any of our garments or accessories they must be returned to us in the original unbroken packaging, clean, unworn and unwashed and with all the original tags and labels attached.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

Once we have confirmed receipt of the item(s) and we are happy with the condition we will process the return and contact you. The refund will typically take 5 working days after we have confirmed that your return has been processed, dependent on the payment method issued. If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

International Orders and Customs Charges:

Please note that international orders may be subject to additional customs charges and taxes, applied by the destination country’s customs office. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied or collected by Mantra + Moon. Any charge of the product(s) leaving Mantra + Moon and returned to Mantra + Moon will not be applied to or collected by Mantra + Moon. If we receive any charges from customs for any returns we will apply the charge back to you and take it off the value of your returned item(s).

For more information on import taxes, please contact your local customs office directly.

This Returns Policy applies to product(s) posted to and returned from an address in the United Kingdom only.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns/refund policy excluding the original delivery charges and any return shipping costs. Please refer to the ‘Personalised Products Returns Policy’ below for further information products that have been personalised specifically for you.

If you decide that you want to return any item(s) (Excluding Personalised Products) you must advise us that you wish to cancel the item(s) within 7 working days of receiving your order and return your order within 14 days of receipt. We will refund you for any returned items (excluding the original delivery charges and any return shipping costs) as long as they are in the same condition as we sent them. Once we have received the products and are happy with the condition we will issue your refund. Mantra + Moon do not accept liability for product(s) that get lost in the post when you are returning your product(s). (We recommend that you get proof of postage and follow up the loss of the item(s) with the company that you used to post the item)

If you wish to return any of our garments or accessories they must be returned to us in the original unbroken packaging, clean, unworn and unwashed and with all the original tags and labels attached.

Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.

Once we have confirmed receipt of the item(s) and we are happy with the condition we will process the return and contact you. The refund will typically take 5 working days after we have confirmed that your return has been processed, dependent on the payment method issued. If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely and posted or a trusted mailing or courier service. Any damage or loss to any item(s) that you have returned should be referred to the company that you used to return the item(s) to us.

Personalised Products Returns Policy

Unfortunately, any products that have been made to your specific requirements (i.e. all of the products in our personalised range) cannot be returned.

If you have placed an order for a personalised product and have misspelt something when placing your order it cannot be returned. Any omissions in telling us what you would like in your personalised order is not the fault of Mantra + Moon.

International Orders and Customs Charges:

Please note that international orders may be subject to additional customs charges and taxes, applied by the destination country’s customs office. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied or collected by Mantra + Moon. Any charge of the product(s) leaving Mantra + Moon and returned to Mantra + Moon  will not be applied to or collection by Mantra + Moon. If we receive any charges from customs for any returns we will apply the charge back to you and take it off the value of your returned item(s).

For more information on import taxes, please contact your local customs office directly.

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At the top of the website click ‘My Account’ then in the right-hand menu, you will see an option for ‘Downloads’, click this and you will see a list of all of the downloads that you have purchased.

If you can’t see your order notification in you email inbox, please check your spam folder. If you still cannot find it, please check that the email address that you entered when placing your order was correct by navigating to the ‘Account Details’ page right here. Failing that, get in touch with us here.